FAQS

1. Q. How can I place an order?
    A. Orders can be place online through our website or by mail, using the order form you received with your proofs. 

2. Q. Once I place my order, when can I expect to receive my photos?
     A. That depends on the season! Between the peak season of September and February, orders take 4-10 weeks to process and ship (though on average they are shipped in 6 weeks). Orders placed during the off season (March-July) are completed within 6 weeks. When placing an order online, it will tell you the shipping time frame.

3. Q. Why will it take approximately [?] weeks to receive my photo?
     A. All photos you see online and on your proofs are unedited. All senior portraits are cropped, color corrected, and retouched for minor blemishes including in every order, which requires the attention of our experienced staff members. When placing an order online, it will tell you the shipping time frame.

4. Q. I lost my password, how can I view my photos online?
     A. You will receive the code with your proofs, which are usually mailed within one week after your photos are taken. You will also get emailed your gallery link.

5. Q. How can I look up my child’s online code.
     A. Go back to our home page and contact us!  Online codes will only be sent to e-mail addresses that we have on file, if your child included your e-mail address into our file when they were photographed, you will be able to retrieve their online code.  If they did not include your email address when they registered their information with us, they will need to request their code themselves which they can then share with you.

6. Q. Can I split up or order more than one pose in a package?
     A. Yes, additional poses may be added for $10 for each, as all poses are color corrected, cropped and retouched including in the purchase.

7. Q. Can I split up 2-5x7s, 4-4x5s, 8 wallets with more than one pose?
     A. No, they must be printed in sets of the same picture.

8. Q. How do I make my yearbook selection?
     A. 1. Log in to view your photos, click on Yearbook Selection, READ THE REQUIREMENTS, select your pose based on the requirements, and click Save Yearbook Selection. You can check if was saved by logging out and logging back in.
          2. Mail in order form with pose info in top of form.
          3. Fill out contact form with your selection.

9. Q. How can I contact Portraits USA Inc. directly?
     A. Please fill out our contact form and we will contact you within 24 hours Monday through Friday.

10. Q. Can I pick up my order to save shipping charges?
       A. No, we ship directly from our printer.

11. Q. Can I retake my portraits?
       A. Of course! Contact us by filling out our contact form online to see if we will return to your school or to make arrangements to come to our studio.

12. Q. It’s past the deadline on my PROOFS, can I still order my portraits?
  A. For the current school year, yes! For previous school years, please contact us by filling out the online form.